Support

The help you need, when you need it.

We understand that your databases are vital to your business. When computers crash, files corrupt, passwords get lost, or data gets accidentally deleted, you need to know that help is just a phone call away.

We make your business our priority.

Customised Training	We can deliver training tailored to your exact requirements. This can include training users of your new database application, specialised training for database administrators, and/or assisting your staff to improve their Microsoft Access skills.
Telephone and Email Support	Technical support is available by phone or email, between 8am and 8pm, 7 days a week.
Remote Assistance	Clients in geographically remote locations, or those wanting the convenience of instant support, may choose to enable remote access using TeamViewer. This software provides a secure way to troubleshoot problems remotely, eliminating the costs and delays normally associated with on-site support. Click on the link if you want to set up a remote connection now.	Remote Support
On-site Troubleshooting	If problems can’t be resolved over the phone or via email, we will come to you at the earliest opportunity and fix these on-site. In most cases, this will be on the same or next business day.
Built-in Error Logging	If a runtime error occurs while your database is in use, information relating to the error can be automatically logged by the database. Error logs can be emailed to us at the click of a button, enabling problems to be rapidly diagnosed and fixed.